2025 UK Employment Law Changes

HR Outsourcing 2 min read

Do I get a dedicated consultant or a call centre?

Reviewed by Rebecca Hughes, Senior HR Consultant, CIPD Level 7 Last updated: 1 March 2026
Expert Answer

Every client gets a dedicated, named CIPD-qualified HR consultant who learns your business inside out. You'll have their direct phone number and email — no call centres, no being passed around, no explaining your situation from scratch every time.

What "Dedicated" Really Means

  • Named consultant — you know exactly who you're working with and they know you
  • Knows your business — your consultant invests time understanding your company culture, team dynamics, and specific challenges
  • Direct contact — call or email them directly, no gatekeepers or ticket systems
  • Proactive advice — they don't just wait for your calls; they flag upcoming legislation changes, review deadlines, and suggest improvements
  • Consistent guidance — no conflicting advice from different people on different days

Qualifications You Can Trust

All our consultants are CIPD-qualified (Chartered Institute of Personnel and Development) — the gold standard in HR professional qualifications. Many hold Level 7 CIPD (the highest level), and our employment law specialists have additional legal qualifications.

Plus 24/7 Backup

Outside your consultant's working hours, our 24/7 advice line ensures you're never left without support. Your consultant then follows up on any out-of-hours calls the next working day.

Why It Matters

HR issues are often sensitive and complex. Having a consultant who already understands your business means faster, more accurate advice when you need it most. There's no wasted time re-explaining your setup, your policies, or your team structure.

Experience the difference a dedicated consultant makes. Book your free consultation.

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