Yes — many outsourced HR providers offer employment tribunal support as part of their service or as an add-on. However, the level of support varies significantly between providers.
What Good Providers Offer
- Prevention — the most important element. A good provider ensures your procedures, documentation, and processes are robust enough to prevent claims arising in the first place
- Early intervention — when a dispute arises, expert guidance on how to resolve it before it escalates to a tribunal claim
- ACAS early conciliation — support during the mandatory ACAS early conciliation process
- Tribunal preparation — drafting witness statements, preparing bundles of documents, and advising on strategy
- Representation at tribunal — having a qualified representative present your case at the hearing
Legal Expenses Insurance
Many providers include legal expenses insurance (LEI) that covers:
- Legal costs of defending tribunal claims
- Awards and settlements (up to policy limits)
- Representation fees
However, LEI typically requires that you followed the provider's advice throughout. If you acted against their guidance, the insurance may not cover you.
Questions to Ask Your Provider
- Is tribunal representation included or extra?
- Who will represent you — an HR consultant or a qualified lawyer?
- Is legal expenses insurance included?
- What are the conditions for insurance coverage?
- What is the claims history and success rate?
Our service includes full tribunal representation by qualified employment law specialists. Get protected today.